Terms of Service

These terms are an agreement between you (“you”, “your”) and Zestly Labs (ABN 16 687 153 224) of Ground Floor, 470 St Kilda Road, Melbourne VIC 3004, Australia (“we”, “us”), covering your use of CliqDesk. By creating an account or using the service you accept them.

1. What CliqDesk is

CliqDesk is a customer-facing support portal that sits on top of your own ClickUp workspace. Tickets raised through your portal are created as tasks in your ClickUp account.

An active ClickUp subscription is required. We are not affiliated with, endorsed by, or acting as an agent of ClickUp, and we are not responsible for ClickUp's availability, pricing, or any change it makes to its API. If ClickUp becomes unavailable to you, CliqDesk cannot create or sync your tickets.

2. Your account

• You must give accurate registration details and keep them current.
• You are responsible for activity under your account and for keeping credentials secure.
• You must be at least 18 and able to enter a binding contract.
• You must confirm your email address. Until you do, we limit features that would send email to third parties — this stops the service being used to send unsolicited mail from our domain.

3. Free trial

New accounts get a 90-day free trial with no credit card. We will remind you before it ends. If you have not subscribed by then, your portal moves to a read-only state: your customers can still read their existing tickets, but new submissions and replies pause until you subscribe. We do not delete your data when a trial ends.

One trial per organisation. We may withdraw or shorten a trial where it is being abused.

4. Fees and billing

• Current pricing is on our pricing page. Prices are in US dollars and exclude any taxes that may apply to you.
• Your subscription includes one client portal. Additional live portals are billed as an extra line on the same subscription.
• Subscriptions renew automatically — monthly or annually, as you chose — until cancelled.
• We charge in advance, at the start of each period, to the payment method on file.
• Adding a portal mid-period adjusts your bill; removing one reduces it from the next period.

If a payment fails we will retry and email you. If it remains unpaid after a grace period, your portal moves to the same read-only state described above, and we may close the account after continued non-payment.

We may change prices with at least 30 days' notice by email. A change never applies to a period you have already paid for, and you may cancel before it takes effect.

5. Cancellation and refunds

You can cancel at any time from your billing settings, and you keep access until the end of the period you have paid for. Our refund policy forms part of these terms.

6. Acceptable use

You must not use CliqDesk to:

• Send unsolicited bulk email, or any message the recipient did not ask for and cannot stop.
• Impersonate another business, or operate a portal under a name you have no right to use.
• Store or transmit malware, or anything unlawful.
• Break the service on purpose — probing, overloading, or circumventing limits or security controls.
• Resell CliqDesk as your own product without a written agreement with us.

Sensitive data. CliqDesk is a general-purpose support tool. Do not use it to handle payment card data, government identifiers, or health records to which specific regulatory regimes apply, unless you have agreed that in writing with us first.

We may suspend an account that breaches this section. Where it is safe and lawful to do so, we will tell you first and give you a chance to put it right.

7. Your data

You own your data. We claim no ownership of your content or your customers' content. You grant us only the licence needed to run the service for you: to store, process and transmit that content, including sending it to your ClickUp workspace and delivering email on your behalf.

You are responsible for having the right to handle the personal information you put into CliqDesk, and for your own obligations to the people it belongs to. Our privacy policy describes how we handle it.

Because tickets live in your ClickUp workspace, your ticket history remains directly accessible to you even if you stop using CliqDesk.

8. Availability

We work to keep CliqDesk available and reliable, but we do not offer a contractual uptime guarantee on standard plans. The service is provided “as is”. We may need to take it down for maintenance and will give notice where we reasonably can.

9. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth) that cannot lawfully be excluded. Where our liability for failing to comply with such a guarantee can be limited, it is limited to resupplying the service or paying the cost of doing so.

10. Liability

Subject to section 9, neither party is liable for indirect, incidental or consequential loss, or for loss of profits, revenue, goodwill or data. Our total liability arising out of these terms in any 12-month period is limited to the fees you paid us in the 12 months before the claim.

11. Ending the agreement

• You may cancel at any time, for any reason.
• We may terminate for a material breach that is not remedied within 14 days of notice, or immediately for a serious breach of section 6.
• We may discontinue CliqDesk with 90 days' notice and a pro-rata refund of anything prepaid.

After termination we retain your data for 90 days so you can export or reactivate, then delete or de-identify it. Content in your ClickUp workspace is unaffected.

12. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email, and continuing to use the service afterwards means you accept them. If you do not, cancel before they take effect.

13. Governing law

These terms are governed by the laws of Victoria, Australia, and both parties submit to the non-exclusive jurisdiction of its courts.

14. Contact

hello@cliqdesk.app