Refund & Cancellation Policy

The short version: cancel whenever you like, in two clicks, and we do not bill you again. The rest of this page is the detail.

Try before you pay

Every account starts with a 90-day free trial and no credit card. Nothing is charged unless you actively choose to subscribe, so you have three months to decide before any money is involved. That is deliberate — it is why our refund rules can be simple.

Cancelling

Cancel from Billing in your CliqDesk settings at any time. No email, no phone call, no retention conversation.

• You keep full access until the end of the period you have already paid for.
• You are not billed again.
• Your portal then moves to read-only: your customers can still read their existing tickets, but new submissions and replies pause.
• Nothing is deleted at cancellation. Resubscribe and everything resumes as it was.

Refunds

Within 14 days of your first payment

If CliqDesk is not right for you, email hello@cliqdesk.app within 14 days of your first charge and we will refund it in full. No justification needed.

After that

Subscriptions are charged in advance and are not refundable pro-rata for the period in progress — you keep access for the rest of it. Annual plans are not refunded part-way through the year except in the circumstances below.

Where we will always refund

• We charged you after you cancelled. Refunded in full, immediately.
• You were billed twice for the same period. The duplicate is refunded in full.
• A prolonged outage on our side made the service unusable for a meaningful part of a billing period — refunded pro-rata.
• We discontinue CliqDesk — anything prepaid is refunded pro-rata.

Where we generally will not

• You subscribed and then did not use it. The 90-day trial exists to prevent exactly this.
• Your ClickUp workspace became unavailable, or ClickUp changed something that affects your setup. We cannot control that.
• An account was closed for a breach of our terms.

Changing how many portals you have

Adding a portal mid-period adjusts your bill for the remainder of that period. Removing one reduces your bill from the next period — we do not refund the current one, and the portal stays live until it ends.

How refunds are paid

To the original payment method, via Stripe. Card refunds normally appear within 5–10 business days, depending on your bank.

Your rights under Australian law

This policy sits alongside — and never replaces — your rights under the Australian Consumer Law. If the service fails to meet a consumer guarantee that cannot be excluded, you are entitled to a remedy regardless of anything written above.

Asking for a refund

Email hello@cliqdesk.app from the address on the account, tell us what happened, and we will reply within two business days.